Delivery addresses

Goods cannot be delivered to a post office box via available courier service. Company policy is that we do not under any circumstances issue instructions to our couriers to leave deliveries unattended when no one is at the delivery location.

International Shipping Charges

Shipping or freight charges, insurance and destination customs duties will be paid by the customer(s). Transportation of goods is committed by domestic/international freight forwarding company which is commissioned by the HANNFIT . Customers pay the freight cost to domestic/international freight forwarding company through HANNFIT. You understand and agree that in order to facilitate convenient transactions and increase logistics efficiency, HANNFIT, in its own name, entrusts the domestic/international freight forwarding company to transport the goods you purchased from HANNFIT or affiliates. You understand and agree that the related party of HANNFIT or any freight forwarder commissioned by HANNFIT will be able to use your order information during the transportation phase. The freight cost you pay is the full price charged by the international freight forwarding company. HANNFIT only collects the freight cost and settle with the international freight forwarding company. HANNFIT only provides technical and settlement convenience for this purpose, we don’t prepay the freight cost incurred by your order.

Spend AUD 100 online and you’ll get free shipping

This offer is subject to the following terms and conditions:

• The offer is for online orders only
• Applies to Standard Shipping only.
• This may exclude:
  • Back ordered lines
  • High demand low stocked items
  • Specialty or promotional items
  • Spare parts
  • Gift cards
• Offer may exclude bulky, greater than 1kg or dangerous goods.
• This offer excludes Click & Collect (Cash on Delivery payment method) only items.

Shipment & delivery information

Your order can be delivered to anywhere throughout Australia by either standard (road) freight or premium (express) delivery.

Standard/Road Freight: 2 – 5 working days*

Premium/Express Freight: Next working day for selected local area orders placed before 10:00am Local time, 2-3 days for other areas*

Pleas contact customer service at info@hannfit.com.au if you need to check whether Next Day Delivery applies to your area:

* Freight delivery times stated are for average volume items with total order weight under 2kg for states metro areas . Additional delivery time may result for some deliveries. Please allow extra time for delivery to sates regional areas. Premium freight is not available on oversized or bulky items. Contact us should you require more details.

This delivery information is subject to terms and condition of trading. The terms of this service may change at any time.

In the following cases, we will make a free reissues or full refund

• Product is damaged in transit
• Product is not delivered in time because of our reason

Process of free reissue or full refund

• customer send email to our email address to describe the problem encountered and provide evidence including photos or/and videos
• We will do our checking of the reported problem within one working days. for eligible cases we will provide a free replacement or refund within two business days
• If a return is required we will arrange a return shipping fee by our self